We have four appointment options to give you maximum flexibility:
- e-Consultation. Note: this service will go live in summer 2020. If you don’t want to wait, or the practice is closed, you can use our new e-Consultation service immediately. Click here to start. The system will ask you a series of questions and provide advice straight away. The practice team will get a copy of your responses.
- GP Call Back for urgent problems. If you are ill and need to speak to a GP urgently today, then we can arrange a call back. Phone the surgery to arrange this. Please note that we will call back that day but can't guarantee a specific time
- Book an appointment via the on-line portal. If you have registered to access our on-line patient portal, you can view and book appointments yourself
- For an appointment at the surgery, please call us or walk in
Appointments at the surgery
1) We have different types of appointments. When you call reception, we’ll ask you some questions so that we can book the best one for you. The busiest time of the day for our phones is 8:00-10:30 and 16:00-18:00. At these times you may wait longer before we answer.
2) Every day we have emergency appointments which are reserved for people with an urgent medical problem that can’t wait for a booked appointment. People using the emergency service are seen in the order they checked in at the surgery
3) Most of our appointments are booked in advance:
- you can choose to see a specific GP or you can choose the appointment that best suits you with any GP
- some of our clinics are for certain patients only. Generally, these are focused on a specific medical condition and are run by a GP with particular expertise
- booked appointments can be face to face or over the telephone
Telephone appointments work best for people who have already seen a GP and are reviewing results and medications, or discussing next steps.
We can also book appointments at the local Extended Hours GP Hub, which offers appointments up to 8pm each weekday and all day Saturday and Sunday. Please ask if you want an appointment at these times if it is more convenient for you.
If you can’t get hold of us for any reason, you can call the national NHS helpline which is open 24/7. Just dial 111 and you’ll get straight through.
Appointments at this Practice
Doctor appointment times vary but we generally offer appointments throughout the hours that we are open although the last appointment time is usually around 17:30hrs.
Please note that you can see any of the doctors, it does not have to be the doctor you are registered with or the doctor you saw on your last visit.
We also offer a few GP appointments on Saturday between 08:00 – 10:30 strictly by appointment only. Please note we are open on one Saturday a month for GP appointments only (Please discuss with the reception team).
Please be aware that if you have more than one problem to discuss in any appointment, please book a double slot to ensure you have adequate consultation time. If using an interpreter you will also require a double apointment.
Who Should I See?
Shall I see a doctor, nurse or healthcare assistant?
If you are making an appointment for any of the following then you should book an appointment with the nurse or a health care assistant. Otherwise please book an appointment with one of the doctors.
|Nursing Services||Healthcare Assistants|
Please note that if you are booking an appointment for any of the following then you should phone reception to do so, as you will need a double appointment, which cannot be booked on the internet: Travel health advice/vaccinations, diabetic reviews. FOR EAR SYRINGING PLEASE CALL PARSONS GREEN WALK IN CENTRE ON 02081024000
Please also be aware that if you have more than one problem to discuss in any appointment, please book a double appointment to ensure you have adequate consultation time. If using an interpreter you will also require a double appointment.
Online Appointment Booking
These appointments are for prebooking in advance with one of the permanent doctors only. We also have advance prebookable appointments with locum doctors who can only be booked via reception.
To meet the needs of patients that become unwell overnight or for those that need a dressing changed or need an urgent blood test we have reserved a number of appointments released every day. These on-the-day appointments are available for booking via the internet and become available at mid-night when we move into the new day.
Please note: Urgent appointments should not be used for requests for housing letters, sick notes or repeat prescription requests. On the day appointments are limited and we will request to understand your medical or health situation before booking it.
Not Registered for SystmOnline?
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Medical Students & Research
Here at the practice we help to teach medical students who are training to become doctors. You may be asked if a student is able to sit in on your consultation and it would be helpful if you allow this although it will only ever be with your consent.
Medical students are bound by the same rules of confidentiality as all staff so you can be assured that anything you discuss while they are present will remain private.
We have recently joined the West London Primary Health Care Research Network. This means that we will have the opportunity to get involved in exciting new research. This may mean that from time to time we will be looking at recruiting patients for clinical trials. As you may know a clinical trial is the method by which new treatments are introduced into medicine.
The general method is based on selecting a number of patients who would most likely provide a reasonable sample for the condition being tested. Typically the patients that are enrolled in a trial would be slip into two groups. One group being given the new treatment and the other group being given the traditional treatment or perhaps a dummy treatment. The results of how the patients get on in the two groups would then be reviewed to see if the new treatment being tested provided any improvement.
Clinical trials can take many years to complete and involve large numbers of patients - but they are we believe worthwhile as they eventually help many people, not only here in the UK, but elsewhere in the world.
Being involved in research is stimulating for the clinicians at the practice and also gets them involved in leading edge work that keeps the practice as whole up-to-date and this is going to help our patients get better care.
Over the coming years you may occasionally be contacted by someone form the practice asking you would like to be involved in one of these clinical trials. You are welcome to participate or not - it is entirely your own decision and it will not reflect in any way on the care that you receive from the practice.
All clinical trails have been checked and approved by the local ethics committee to ensure that they are properly managed and scientifically valid and medically useful.
We have recently been involved in the following trails:
- The study HIV prevalence in the community
- Alzheimer’s research
Help us to manage your long term condition
Below, you’ll find a number of interactive forms which help us to collect information about your long term condition so that we can monitor you as effectively as possible. You may receive a call or text message from us asking you to fill one of these forms in. Once we’ve received it, we’ll call you to arrange a review appointment. Thanks for your help.