The practice remains open Monday to Friday. You can contact us three different ways:
Call us. Please bear in mind that waiting times in the call queue are longer between 8am and 10am, particularly on Monday mornings.
Use our eConsult tool. Available from the surgery website, you can use this to request a phone consultation with a GP, or request a repeat prescription, or other admin request. The tool has self-help guides in it and helps the practice by collecting a history in advance of you speaking to the GP
Walk in. If you have a general question, you can pop in. Please note that we are not able to book an appointment on the spot if you walk in because we need to maintain social distancing in the waiting room. If you need an appointment, please call us, or use eConsult.
With the recent progress in the vaccine programme and large reduction in Covid hospital admissions, from 1 May we have started a process of moving back towards predominantly face-to-face appointments. Initially though, this transition will be gradual whilst social distancing regulations in GP practices remain in force.
Across our Primary Care Network, we surveyed all adult patients in April and received 900 responses. This clearly showed that all three methods of access described above are popular and we intend to ensure that all three remain open so that patients can use their personal preference.
Please remember that the surgery remains very busy. In addition to high levels of daily demand:
- We must “catch up” with all the patients with a long-term condition who need monitoring
- Other parts of the NHS are under great strain which means there is more admin for us chasing up referrals and other clinical matters for our patients
Until the regulations around NHS infection control for GP surgeries are updated, we will still mainly carry out new problem consultations by phone first. The doctors already call patients in for a face to face when they need to be seen, and this will continue. For some patients phone and video consultations are difficult and we will try and skip the phone consultation in these cases where we can. Face to face consultations are preferred by a lot of patients, but not all. They are also more effective from the doctor’s point of view, but some conditions can be dealt with just as well on the phone, saving a trip to the surgery.
Ultimately, we will be led by our patients, in the context of infection control and social distancing requirements. That way we can maximise effectiveness, convenience, and safety.
Who Should I See?
Shall I see a doctor, nurse or healthcare assistant?
If you are making an appointment for any of the following then you should book an appointment with the nurse or a health care assistant. Otherwise please book an appointment with one of the doctors.
|Nursing Services||Healthcare Assistants|
Please note that if you are booking an appointment for any of the following then you should phone reception to do so, as you will need a double appointment, which cannot be booked on the internet: Travel health advice/vaccinations, diabetic reviews. FOR EAR SYRINGING PLEASE CALL PARSONS GREEN WALK IN CENTRE ON 02081024000
Please also be aware that if you have more than one problem to discuss in any appointment, please book a double appointment to ensure you have adequate consultation time. If using an interpreter you will also require a double appointment.
Not Registered for SystmOnline?
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Medical Students & Research
Here at the practice we help to teach medical students who are training to become doctors. You may be asked if a student is able to sit in on your consultation and it would be helpful if you allow this although it will only ever be with your consent.
Medical students are bound by the same rules of confidentiality as all staff so you can be assured that anything you discuss while they are present will remain private.
We have recently joined the West London Primary Health Care Research Network. This means that we will have the opportunity to get involved in exciting new research. This may mean that from time to time we will be looking at recruiting patients for clinical trials. As you may know a clinical trial is the method by which new treatments are introduced into medicine.
The general method is based on selecting a number of patients who would most likely provide a reasonable sample for the condition being tested. Typically the patients that are enrolled in a trial would be slip into two groups. One group being given the new treatment and the other group being given the traditional treatment or perhaps a dummy treatment. The results of how the patients get on in the two groups would then be reviewed to see if the new treatment being tested provided any improvement.
Clinical trials can take many years to complete and involve large numbers of patients - but they are we believe worthwhile as they eventually help many people, not only here in the UK, but elsewhere in the world.
Being involved in research is stimulating for the clinicians at the practice and also gets them involved in leading edge work that keeps the practice as whole up-to-date and this is going to help our patients get better care.
Over the coming years you may occasionally be contacted by someone form the practice asking you would like to be involved in one of these clinical trials. You are welcome to participate or not - it is entirely your own decision and it will not reflect in any way on the care that you receive from the practice.
All clinical trails have been checked and approved by the local ethics committee to ensure that they are properly managed and scientifically valid and medically useful.
We have recently been involved in the following trails:
- The study HIV prevalence in the community
- Alzheimer’s research
Help us to manage your long term condition
Below, you’ll find a number of interactive forms which help us to collect information about your long-term condition so that we can monitor you as effectively as possible. You may receive a call or text message from us asking you to fill one of these forms in. Once we’ve received it, we’ll call you to arrange a review appointment. Thanks for your help.