Here's the best way to access our services:
- If you have an administrative request, use our eConsult service, available 24/7. Click here. This can be used for repeat medication requests, sick note requests, chasing up referrals and blood tests, and other any other letter requests. We'll get back to you the following day
- If you have a new problem or new symptoms use eConsult first as it's available 24/7. You may not need to speak to a GP and it will save you time. Click here. You can also request an appointment with one of our nursing team, for example, for a routine blood test or smear, or you can request a medication review with our pharmacy team.
- If you have an urgent problem and really need to speak to a GP today, call the practice and we'll arrange a call back. Please note that the time of call back may vary
Who Should I See?
Shall I see a doctor, nurse or healthcare assistant?
If you are making an appointment for any of the following then you should book an appointment with the nurse or a health care assistant. Otherwise please book an appointment with one of the doctors.
|Nursing Services||Healthcare Assistants|
Please note that if you are booking an appointment for any of the following then you should phone reception to do so, as you will need a double appointment, which cannot be booked on the internet: Travel health advice/vaccinations, diabetic reviews. FOR EAR SYRINGING PLEASE CALL PARSONS GREEN WALK IN CENTRE ON 02081024000
Please also be aware that if you have more than one problem to discuss in any appointment, please book a double appointment to ensure you have adequate consultation time. If using an interpreter you will also require a double appointment.
Not Registered for SystmOnline?
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Medical Students & Research
Here at the practice we help to teach medical students who are training to become doctors. You may be asked if a student is able to sit in on your consultation and it would be helpful if you allow this although it will only ever be with your consent.
Medical students are bound by the same rules of confidentiality as all staff so you can be assured that anything you discuss while they are present will remain private.
We have recently joined the West London Primary Health Care Research Network. This means that we will have the opportunity to get involved in exciting new research. This may mean that from time to time we will be looking at recruiting patients for clinical trials. As you may know a clinical trial is the method by which new treatments are introduced into medicine.
The general method is based on selecting a number of patients who would most likely provide a reasonable sample for the condition being tested. Typically the patients that are enrolled in a trial would be slip into two groups. One group being given the new treatment and the other group being given the traditional treatment or perhaps a dummy treatment. The results of how the patients get on in the two groups would then be reviewed to see if the new treatment being tested provided any improvement.
Clinical trials can take many years to complete and involve large numbers of patients - but they are we believe worthwhile as they eventually help many people, not only here in the UK, but elsewhere in the world.
Being involved in research is stimulating for the clinicians at the practice and also gets them involved in leading edge work that keeps the practice as whole up-to-date and this is going to help our patients get better care.
Over the coming years you may occasionally be contacted by someone form the practice asking you would like to be involved in one of these clinical trials. You are welcome to participate or not - it is entirely your own decision and it will not reflect in any way on the care that you receive from the practice.
All clinical trails have been checked and approved by the local ethics committee to ensure that they are properly managed and scientifically valid and medically useful.
We have recently been involved in the following trails:
- The study HIV prevalence in the community
- Alzheimer’s research
Help us to manage your long term condition
Below, you’ll find a number of interactive forms which help us to collect information about your long term condition so that we can monitor you as effectively as possible. You may receive a call or text message from us asking you to fill one of these forms in. Once we’ve received it, we’ll call you to arrange a review appointment. Thanks for your help.