The practice remains open Monday to Friday. You can contact us three different ways:
Call us. Please bear in mind that waiting times in the call queue are longer between 8am and 10am, particularly on Monday mornings.
Use our eConsult tool. Available from the surgery website, you can use this to request a phone consultation with a GP, or request a repeat prescription, or other admin request. The tool has self-help guides in it and helps the practice by collecting a history in advance of you speaking to the GP
Walk in. If you have a general question, you can pop in. Please note that we are not able to book an appointment on the spot if you walk in because we need to maintain social distancing in the waiting room. If you need an appointment, please call us, or use eConsult.
With the recent progress in the vaccine programme and large reduction in Covid hospital admissions, from 1 May we have started a process of moving back towards predominantly face-to-face appointments. Initially though, this transition will be gradual whilst social distancing regulations in GP practices remain in force.
Across our Primary Care Network, we surveyed all adult patients in April and received 900 responses. This clearly showed that all three methods of access described above are popular and we intend to ensure that all three remain open so that patients can use their personal preference.
Please remember that the surgery remains very busy. In addition to high levels of daily demand:
- We must “catch up” with all the patients with a long-term condition who need monitoring
- Other parts of the NHS are under great strain which means there is more admin for us chasing up referrals and other clinical matters for our patients
Until the regulations around NHS infection control for GP surgeries are updated, we will still mainly carry out new problem consultations by phone first. The doctors already call patients in for a face to face when they need to be seen, and this will continue. For some patients phone and video consultations are difficult and we will try and skip the phone consultation in these cases where we can. Face to face consultations are preferred by a lot of patients, but not all. They are also more effective from the doctor’s point of view, but some conditions can be dealt with just as well on the phone, saving a trip to the surgery.
Ultimately, we will be led by our patients, in the context of infection control and social distancing requirements. That way we can maximise effectiveness, convenience, and safety.